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Do I need Travel Insurance?
Yes, it is a condition stated in cruise lines contracts that all passengers must be covered by sufficient travel insurance for the full duration and value of your cruise.
You are free to arrange your own Travel Insurance, please provide the specific details at the time of final balance payment or before this time if it's more convenient. It is your responsibility to ensure that your travel insurance is valid at the time of booking.
If you would like Planet Cruise to help with a quotation for travel insurance, please contact us quoting your name and booking reference number.
Can I add or change a passenger in my cabin?
If your stateroom is equipped to accommodate additional passengers, then you may add another person to your cabin unless the ship has reached its maximum sailing capacity.The additional passenger is subject to the current costs for the extra guests in your cabin. If you are booked on a specific promotion, adding a passenger may also affect your cruise fare. If you need to add a passenger, please contact us.
Some cruise lines will allow name changes after the reservation is paid in full. All name changes are subject to change fees imposed by the cruise line. No name changes are allowed within 48 hours of departure.
How can I pay for my cruise?
Credit Card, Debit Card and Cheques are accepted. Visa, MasterCard, American Express & Diners Club (credit cards) have a handling fee of 2.5% (2.8% for American Express).Delta, Switch and Solo (debit cards) have no handling fee. All cheques should be made payable to Freedom Travel Group Limited.
How do I make an amendment to my booking?
If you need to make any amendments to your booking, please contact us to make any changes. Please remember if you wish to amend your booking you may be subject to charges as detailed in the cruise lines &/or tour operators terms and conditions.
I have cancelled my cruise, will I receive a refund?
If you need to cancel your cruise please contact us immediately. You will need to provide your name, booking reference number, ship and sailing date. We will then contact the cruise line to cancel your cruise.
Each cruise line has cancellation policies and cancellation penalties apply depending on how close to sailing you cancel your cruise. If you cancel your cruise outside of your final payment period, you may have little or no penalty. If you cancel the week of sailing, you may not receive a refund at all. It is your responsibility, as the passenger, to become familiar with the penalties assessed for cancelling the cruise.
Any refunds that are due to you will be made back to your Credit or Debit Card and this will take place once we have received the Cancellation Invoice from the relevant cruise line. This takes a minimum of 14 working days.
I have cruised before and I am a member of a Cruise Line Loyalty Programme. What should I do?
If you are a member of a particular cruise lines loyalty programme please enter your membership number(s) at the time of booking in order to gain all the on-board benefits you are entitled too. Alternatively, these details can be added to your booking through the relevant cruise lines online website prior to sailing.
Information about each cruise line's Loyalty Programme can be found in the cruise lines section of this site.
I've received my Confirmation, what should I do?
Please check the details of your confirmation documents with care. Should any of the details be incorrect please contact us immediately.
The cruise fare shown on the Cruise Line Confirmation is higher than expected, why?
Any additional savings offered by Planet Cruise will not be shown on the Cruise Line Confirmation and this is not a cause for concern. The cruise lines invoice can be used to check that your travel arrangements have been booked correctly. Please refer to your Planet Cruise confirmation documents for your correct cruise fare.
What information is needed to make a booking?
Once you have decided on your cruise and cabin type, you'll need to provide full legal passenger names (as passport), date of birth, nationality, gender, age, UK address, email address.
We will also ask for your choice of dinner sitting (typically early 6:30pm or late 8:30pm), table size preference, smoking preference and if you would like a twin or queen bed configuration.
Finally, your credit or debit card details will be required for the deposit or full balance (if departure is within 12 weeks).
What is not included in the cost of the cruise?
Typically the following items are NOT included:
- Travel to/from your UK port or the airport
- Travel insurance
- Optional shore excursions at your ports of call
- Drinks at the bar, all drinks and wines in the restaurants and in your cabin, cigarettes and tobacco
- Dinner at the alternative dining venues require a reservation and a small cover charge will apply
- Purchases at the ship's shops
- Ships Photo's and Processing
- Hairdressing and beauty treatments onboard all ships
- Telephone calls, faxes, Internet access and emails
- Laundry and dry cleaning services
- All costs for medicines and treatment in the ship's Medical Centre (although you will find these costs are usually reimbursable under your travel insurance subject to validity of cover and any excess)
- Tips (gratuities) at the end of your cruise
- Any flight upgrades
- UK airport hotels
- Any vaccinations or visa costs
- Sometimes, certain optional onboard entertainment facilities e.g. bingo, golf simulator, computer services etc
- Occasionally special shuttle bus and City transfer services
When are Deposits & Final Balance Payments due?
Deposits are payable at the time of booking and the amount varies between cruise lines. In accordance with ABTA guidelines, the final balance is due 20 weeks prior to departure, please check your Planet Cruise confirmation documents for exact date and amount.
This final balance payment date is often earlier than stated on the Cruise Line Confirmation as ABTA guidelines allow this additional time for receiving and processing your payment.