INTRODUCTION TO COSTA CRUISES
Costa Cruise Line for an Italian style Costa Cruise
Costa Cruises specialises in cruising in the Italian style; a Costa Cruise is lively and cosmopolitan. Costa Cruise Line Passengers are mainly Italian in the Mediterranean and American in the Caribbean.
What began as a fleet of freighters transporting fabrics and olive oil between Genoa and Sardinia in the mid-1800s is today the largest and most modern cruise fleet in Europe. Based in Genoa, Costa boasts more than fifty years of tradition in Italian passenger navigation and currently has an innovative 4* fleet of English speaking ships, all operating under the Italian flag in the Mediterranean, Northern Europe, the Caribbean, South America and Transatlantic. Costa Cruises stands out for its constant pursuit of excellence and its unmistakable Italian style.
The Costa fleet sails under the "Cruising Italian Style" banner - offering an experience that combines the sophisticated elegance of a European holiday with the fun and spirit of the line's Italian heritage, a Costa cruise provides all that is best about Italian charm, hospitality and service.
Costa offers something for everyone, couples looking for romance or families looking for fun, with an endless choice of opportunities, both on board ship and ashore. Days can be spent simply relaxing on the sun decks or taking part in the many activities that are on hand.
Parents can relax knowing that their children can enjoy the special on board children's programmes under the supervision of the qualified team of staff. "Cruising Italian Style" means you can have as much freedom as you want on a Costa cruise, because you can tailor your holiday to suit you.
- Italian and Mediterranean inspired cuisine including a private dining experience by two great Italian chefs, Messrs Marchesi and Zeffirino.
- Samara Spa, the largest wellness centre ever created on a ship
- Attentive and personal service with a 3:1 guest to staff ratio
- State of the art "Technogym" equipped gym
- Entertainment for children aged 3 to 18, including the special "Squok Club" areas and pool.
- Theatre shows, discos, themed parties and dancing including jazz, classical, Latin & ballroom.
- The privileges and benefits of the "CostaClub" loyalty membership
COSTA CRUISE LIFE ONBOARD
Cruises create so many happy and carefree moments: from cocktails by the pool to romantic dinners, evenings at the disco, children playing... It really is like in the movies. Luckily, Costa's on-board photographers are always ready to capture the moment and any special occasion, allowing you to take the most beautiful memories home with you.
The Sea is Good for you
It's a feeling you recognise straight away, as soon as you breathe the air and its fragrance fills your body. It relaxes you. It regenerates you. This is why Costa Cruises has combined the pleasure of travel with the well-being provided by the best health and beauty treatments. Modern and sumptuous Wellness Centres await you on Costa's ships, especially the latest ones. Spacious and luxurious environments provide a range of the highest quality treatments, equal to the best and most renowned Spas in the world.
The Samsara World Onboard Costa Cruise Ships
A journey through the pleasures and fragrances of the orient, the excitement of a holiday of pure well-being on a beauty farm that looks out to sea, dedicated to restoring the harmony and energy of your body in an oasis of peace and tranquility. A Samsara cruise is a unique experience that will reawaken your senses.
The Wellness Programme Onboard Costa Cruise Ships
A cruise is the ideal holiday to regenerate. And if it's a cruise on Costa Mediterranea or Costa Atlantica you'll have an extra reason to enjoy well-being throughout your journey: the Wellness programme. Within the Ischia Wellness Centre you'll find an oasis of intimacy and silence where you can concentrate on purifying your body between whirlpool baths, sauna, steam room, treatments and a fully-equipped gym.
Exercise is definitely the best way to keep fit. The sports circuits provided in the Samsara fitness area provide a series of exercises to strengthen and tone your muscles, while the Yoga, Pilates and Kinesis courses will help you improve your physical and mental well-being. Discover the pleasure of a gym while cruising.
Library Onboard Costa Cruise Ships
There is a library on board with a selection of books in several languages. Borrowing is free. Opening times are listed in Today.
Grand Prix Simulator Onboard Costa Cruise Ships
Costa Favolosa, Costa Deliziosa, Costa Luminosa, Costa Pacifica, Costa Serena, and Costa Concordia offer you the chance to experience the thrill of driving a real Formula One racing car on tracks modelled on the best circuits in the world. You can choose between different circuits and levels of difficulty and monitor your placing and the race information on the screen.
Cinema 4D Onboard Costa Cruise Ships
Costa Favolosa, Costa Deliziosa and Costa Luminosa also boast a 4D Cinema, where you can enjoy spectacular special effects devised to stimulate all your senses. The seats move according to the action on screen, then there are sounds, lights and images, all combined to create a truly unique experience.
Golf Simulator Onboard Costa Cruise Ships
Designed for golfers of all levels, the Golf Simulator on Costa Deliziosa and Costa Luminosa is the most advanced on board any cruise ship, featuring 37 different virtual courses and a 90m² outdoor putting green (not on Costa Favolosa).
PlayStation Onboard Costa Cruise Ships
For teens and children: social games with PS2 consoles in the Maxi and Teen Clubs, supervised by the entertainment staff (on all ships). PlayStation Nights: great competition on the main pool deck, played on the big screen (on Costa Favolosa, Costa Deliziosa, Costa Luminosa, Costa Pacifica, Costa Serena and Costa Concordia).
Roller Skating Rink Onboard Costa Cruise Ships
Costa Deliziosa and Costa Luminosa also boast a roller skating rink on the outside deck, where you can discover the thrill of skating with the sea and the sky as a backdrop.
Recording Studio Onboard Costa Cruise Ships
Costa Pacifica also has a recording studio with sophisticated equipment, where you can sing your favourite song with backing music and record a souvenir CD, with the assistance of a specialist sound engineer.
Shops & Boutiques Onboard Costa Cruise Ships
Remember that perfume you've always wanted? Designer clothes for a special occasion, jewellery, watches, accessories, cosmetics, souvenirs: somehow the objects you buy on holiday always remind you of the pleasure you experienced at the time. Why not take the opportunity therefore to visit all the stores on the ship? They're open while the ship is sailing and offer attractive duty free deals.
Shows & Entertainment Onboard Costa Cruise Ships
During the day, the ship's entertainment team will organise various free activities on deck or in the lounges and anyone can join in. In the evening there is music in the lounges and shows at the theatre staged by professional artists. You can also play bingo at an extra charge. A complete list of all activities can be found in Today, the daily programme. The entertainment activities are organised by multilingual staff.
Luck Awaits You at the Casino Onboard Costa Cruise Ships
While the ship is sailing, there's time to have a go at everything, which includes placing a bet at the Casino. Slot machines, roulettes and poker tables await you, so why not try your luck, have fun with your friends and spend an evening that's out of the ordinary? Remember that you'll need cash in order to play, with the exception of a few ships where you'll be able to use your Costa Card as well. Entry to the Casino is restricted to people over the age of 18.
COSTA CRUISES DRESS CODE: INFORMAL
Most of the time, you'll feel comfortable in casual resort wear including light cotton clothing, swimwear and a beach robe for covering swimwear when indoors. Sweaters, lightweight jackets, raincoats and hats are also appropriate for Northern Europe. Tennis shoes or low-heeled walking shoes are recommended for exploring the ports of call. While most shore excursions do not have dress codes, some tours specifically prohibit shorts and sleeveless shirts and require ladies to wear knee-length skirts or trousers.
There is usually one formal gala night to which ladies will wish to wear long gowns or cocktail-length dresses; gentlemen may choose either tuxedos or dark suits. The number of formal nights may vary depending on cruise length and itinerary. On other evenings, smart casual attire is normal.
COSTA CRUISES DINING OPTIONS
Restaurants Onboard Costa Cruise Ships
The onboard restaurants and buffets offer a rich and varied selection of Italian and international dishes. The buffets include special ethnic sections with specialities from the destination visited. Each day the restaurant menu includes appetisers, starters, main courses of meat or fish, side dishes, salads, cheese, desserts and ice cream. Vegetarian menus and dishes for those with special dietary requirements are also available.
Breakfast Onboard Costa Cruise Ships
Enjoy breakfast in your cabin, at the buffet restaurant or in the restaurant (free seating arrangements). For early birds, coffee and croissants are served at the bar from dawn.
Lunch Onboard Costa Cruise Ships
Lunch can be eaten at the buffet restaurant or with waiter service in the restaurant (free seating arrangements).
Gala dinners and other gourmet events Onboard Costa Cruise Ships
The gala dinner is a special occasion offering a gourmet menu, an elegant and festive atmosphere, and the presence of the Captain and his Staff (subject to availability). Numerous special gourmet events also take place during each cruise. They include the spectacular and mouth watering Magnifico Buffet, with a trip around the kitchens, and the Al Fresco Buffet on the swimming-pool deck with the spectacular ice sculptures (depending on the season). There are also many themed Buffets dedicated to the ports visited as well as midnight surprises in the lounges. Special menus are also served at Christmas, New Year and Easter.
Club Restaurants Onboard Costa Cruise Ships
For a small additional charge you can enjoy the gourmet experience offered by the exclusive and sophisticated Club Restaurants aboard Costa Favolosa, Costa Deliziosa, Costa Luminosa, Costa Pacifica, Costa Serena, Costa Concordia, Costa Magica, Costa Fortuna, Costa Mediterranea, Costa Atlantica, Costa Victoria and Costa Allegra. They are open every evening from 7.30 to 9 p.m., unless otherwise indicated onboard. You can pre book your dinner or onboard the ship at the interactive kiosks or the Information Desk. There is an extra charge in addition to the cost of the drinks and the 15% service charge.
Special dietary requirements Onboard Costa Cruise Ships
These can be catered for if requested and agreed on when booking (for diabetics, coeliacs, etc.). At the time of booking, Guests can indicate their special dietary needs - diabetic, gluten free or other types of allergies/intolerances. A selection of dishes for coeliac Guests is available in the main restaurant on all ships, and to all destinations (with the exception of cruises in China). Costa works together with the AIC (Italian Coeliac Association) on a special project to facilitate gluten-free eating away from home, by checking the suitability of all the ingredients and dishes destined for its menu for celiac sufferers. For further information contact Planet Cruise.
COSTA CRUISES LOYALTY CLUB
Costa Cruises "CostaClub"
"CostaClub" is the exclusive Club dedicated to people who choose a Costa cruise as their preferred holiday. All Members are entitled to exceptional treatment with preferential discounts and exclusive privileges. The opportunities and benefits begin on board, continue on land and follow you all the way home."CostaClub" truly rewards your loyalty. The more cruises you take, the more rewards you will receive.
Four Exclusive Costa Cruise Loyalty Clubs:
"CostaClub" rewards your loyalty. Every Costa cruise allows you to build up points, allowing you to move up from the Aquamarine Club to the Pearl Club and finally to the Gold Pearl Club, thus enjoying increasingly exclusive privileges. How?
You will receive 100 points for every day you spend on a cruise, 40 points for every 52 Euros spent on board and registered on your personal "CostaClub" Member Card. For the Gold Pearl Club, account is also taken of cruises taken by the Member during the previous 36 months.
- Gold Pearl
Costa Cruise Aquamarine Club:
- Reserved for members who have accumulated up to 2,000 points
- "C" magazine Costa Club magazine
- Frequent guest discount (5% discount on all fares)
- Extra discounts offered to members during the year
- Welcome cocktail and photograph with the Captain
- Basket of fruit, free birthday cake
- Chocolate in your cabin on gala event nights
- 10% discount on a selection of Costa merchandise
- 20% discount on wine packages
- 20% discount on drinks consumed from mini bar in the cabin
- 20% discount on laundry service
- 20% discount on selected products sold in the Beauty Salon
- 20% Internet Points prices
- 25% Purchase of "My Cruise" video
- 25% discount on selected beauty and spa treatments during port calls
- 25% discount on purchases of Costa Cruise books
Costa Cruise Coral Club:
- Reserved for members who have between 2,001 and 5,000 points
- Includes all the benefits of Aquamarine membership plus:
- Frequent guest discount (5% discount on all fares)
- Welcome gift
- Privileged boarding
- Bottle of Spumante
- Gift for transition to Coral Club
Costa Cruise Pearl Club:
- Reserved for members who have 5,001 points or more
- Includes all benefits of Aquamarine and Coral membership plus:
- Gift at the end of the cruise
- Privileged disembarkation
- 10 Euro chips for the Casino
- Menu delivered to your cabin
- Complimentary dinner in one of the Club restaurants (only available on selected ships and exclusively for one member + one cabin companion)
- =Priority in the choice of dinner sitting at the restaurant
Costa Cruise Gold Pearl Club:
- Dedicated to members who have at least 13,001 points and have been on 3 cruises in the past 3 years
- Includes all the benefits of Aquamarine and Coral and Pearl plus:
- Preferential boarding (where possible)
- VIP waiting room at the Palacrociere and Palacruceros and in other ports where available
- Priority in luggage delivery to cabin
- Bathroom kit, towelling robe and slippers in cabin
- Invitation for a special "behind the scenes" tour of the ship (excluding cruises of less than 7 days)
- 30 Euros worth of chips for the Casino (instead of 10)
- 15 Euro voucher for purchases made at the photoshop
- 30 Euro voucher to use at the Wellness Centres
- Preferential disembarkation (where available)
- Privileged disembarkation for excursions
COSTA CRUISES TIPS & GRATUITIES
Your Personal "Costa Cruise Card"
Once on board, all Guests receive a personal Costa Card which identifies them and allows them to charge all expenses directly to their cabin account, thus avoiding the need to carry cash around during their stay on board to pay for day-to-day purchases from bars and boutiques or for extra services (excluding bets at the Casino's gambling tables). A receipt will be issued for every purchase, which must be signed by the Guest.
At the end of the cruise, and before disembarkation, a final bill itemising all the purchases made on board will be supplied. Anyone who would prefer to settle the final bill using their credit card will need to register it within 48 hours of boarding at the appropriate Desk.
This will allow all purchases made on board to be charged automatically to the credit card from the start of the holiday. Anyone who would prefer to settle the bill in cash is required to pay a minimum deposit per person of EUR 150 or USD 150, depending on the on-board currency, at the beginning of the cruise, going to the desk on the day of disembarkation to settle the final balance.
Service Charges Onboard Costa Cruise Ships?
The service charge - which is calculated on a daily basis according to the length of the cruise, the destination and the ship - is charged by Costa at the end of the cruise and paid over entirely to the staff who provide the hotel services on board. For this reason, no tips are required or payable.
- 7 euros/day per adult for all cruises up to 8 nights, or 6 euros/day per adult for longer cruises
- 11 dollars/day per adult for Caribbean cruises on Costa Fortuna and Costa Atlantica departing from Fort Lauderdale
- 9 dollars/day per adult for 4-5-6-night mini Far Eastern cruises on Costa Allegra, Costa Classica and Costa Romantica
- 9 dollars/day per adult for South American and spring transatlantic cruises on Costa Concordia, Costa Magica and Costa Victoria
There is no service charge for children under the age of 14, whereas guests between the ages of 14 and 17 will be charged 50% of the above rates. The entire service charge is set aside by the company for staff who perform hotel duties on board as an incentive to continue improving the quality of service offered on Costa ships.
COSTA CRUISE SPECIAL OCCASIONS
Make your cruise unique with some special onboard services. Costa Cruises is proud to present its collection of services and facilities that will make you and your loved ones cruise more pleasant. Many, many details, some big, some small, go into making your holiday special for you and your travel companions.
Champagne and Sparkling Wines Onboard Costa Cruise Ships
- Are you celebrating a special occasion? Treat yourself to something unforgettable, a moment of magic
Red and Rosé Wines Onboard Costa Cruise Ships
- Enjoy the holiday sip by sip, by booking red and rosé wines special selection in advance
Floral Arrangements Onboard Costa Cruise Ships
- Surprise your partner with a classic yet always appreciated gesture
Cabin Comforts Onboard Costa Cruise Ships
Let imagination, emotion and generosity run wild. Surprise the ones you love with a special gesture that can say so much more than words:
- À la carte Club Restaurants (for an extra charge)
- Spoil yourself: as part of the magic and beauty of a Costa cruise, enjoy an evening in the sophisticated Club Restaurant!
White Wines Onboard Costa Cruise Ships
- Enhance your holiday with the fresh and intense fragrances of the best white wines
Special Gift Sets Onboard Costa Cruise Ships
- Make your cruise even more pleasurable by treating yourself to a stylish welcome - a delight for the eyes, nose and palate
Beauty / Spa Packages Onboard Costa Cruise Ships
- Holidays also mean regenerating body and mind. Make well being, health and relaxation a treat to yourself
Console PlayStation 3 Onboard Costa Cruise Ships
- If you want to enjoy the fun in the comfort of your cabin, Costa Cruises offers you a PS3 console rental service
COSTA CRUISES CHILDREN' CLUBS
Family Cruising Onboard Costa Cruise Ships
Today families are realising the ease and enjoyment of family cruising with Costa, which offers the perfect setting for a reunion. Onboard there are menus, activities and a variety of entertainment designed to suit every family member from children to grandparents. From Italian language classes to cooking classes to duty free boutiques and "aah la carte" body treatments, plus the youngest guests and their parents are invited to participate in the Costa Kids Programme. Indeed, some of the best things do come in small packages – and that's certainly the case with Costa's Kids Programme.
From pizza parties and pirate treasure hunts to face painting, masquerades, and even Italian language lessons, supervised activities like these are all in a day's play for children lucky enough to cruise with Costa. That means you and your family can enjoy all the fun of Cruising Italian Style. Morning, afternoon and evening events are scheduled to entertain children from 3 (out of nappies) to 17. Whether it's an ice cream social or a karaoke contest, Costa knows how to keep kids busy...and they aren't kidding!
Costa kid Programme
From morning to night the entertainment staff are there to entertain children and teens, giving you the time to relax and enjoy the whole cruise and, if you like, while on excursions. For all children between the ages of 3 to 17, Costa Cruises entertainment staff are available every day from 9.00 am to midday, from 3.00 pm to 6.00 pm and from 9.00 pm to 11.30 pm. This is a free group service.
Four Kid's Clubs Onboard Costa Cruise Ships:
- Mini from 3 to 6 years
- Maxi from 7 to 11
- Teen Junior from 12 to 14
- Teen from 15 to 17
Teen Junior is only active during certain periods. Children under the age of 3 are allowed to enter and stay in the room only during certain times (not during busy times in high season) and must be accompanied by an adult.
Ship Amenities For Kids Onboard Costa Cruise Ships
Games room Onboard Costa Cruise Ships
Younger guests can have hours of fun in a pirate ship or giant lego brick room, with a vast assortment of video games.
Shore Excursions with Costa Cruise Lines
While Costa does not offer shore excursions specifically for children, there are, a number of shore excursion activities well suited to them at special rates.
Family Fun Onboard Costa Cruise Ships
Children and their parents can get together and participate in fun activities like karaoke, bingo and even a talent show. These activities are a great opportunity for parents and kids to spend time together and have loads of fun while they're at it!
Kids Menu And Beverage Card Onboard Costa Cruise Ships
Children will love the special Kids Menu that is served at every meal for it contains all of the foods that kids like best! Spaghetti, Pizza, Hot dogs, Hamburgers, Cheeseburgers, Grilled Cheese, Ice Cream and more - there is always something to please even the most finicky eaters! Plus, Costa offers a Boys & Girls beverage card for 10 non-alcoholic drinks – so children can have fruit juices and carbonated drinks at any time during their cruise!
Parents Night Out Onboard Costa Cruise Ships
Costa gives parents travelling with children some time off by organising two events where the children spend the evening with other guests their age at a fun themed dinner (Squok, Pirates, Circus, Video games world, Halloween, WWF in the Jungle or Underwater) and fun activities designed especially for them. While the children are being entertained, parents can relax as they enjoy sumptuous cuisine and a romantic evening together, feeling secure that their children are having while being supervised by our dedicated Youth staff. With this programme, parents and children will both be pleased with the variety of shipboard activities and the warmth of Italian Style cruising.
Babaysitting Onboard Costa Cruise Ships
While cruising is a holiday for the whole family, Costa also provides quiet time for Mum and Dad. That can be during the day, while the children are entertained in the Kids Club program, or at night, while the children are with group baby-sitters. Mini and Maxi Club night time group baby-sitting, held in the children's area, is a free of charge baby-sitting service until 1:30 am.
There is no night time baby-sitting service available for children under 36 months of age.
COSTA CRUISES SPECIAL NEEDS
Personal Mobility Onboard Costa Cruise Ships
To help ensure that you enjoy a dream holiday, we ask that at the time of booking you provide us with any information regarding special needs. If you let us know in advance we'll be sure that you are catered for from the moment of embarkation.
Those with wheelchairs are required to bring their own with them and must travel with a companion. There are a limited number of wheelchairs on board the ships that are for use in emergency situations.
On all of Costa ships, with the exception of Costa Marina, Costa have guaranteed the following services:
- Comfortable cabins with disabled access
- Privileged boarding and disembarkation
- Dedicated emergency lift
- Customer Service for on-board information
Personal Mobility – Shore Excursions with Costa Cruise Lines
All excursions accompanied by the disability icon indicate that they are suitable for those passengers with light mobility disabilities. In the case of coach tours, the guest must be equipped with a folding wheelchair to be stored in the luggage compartment and will have the first seats on the bus for himself and his escort.
Guests with a light disability who would like more information on suitable tours, must report their specific needs to the Excursions Desk on the day of boarding (no later than 20:00).
In the case of severe motor disability, please contact us at Planet Cruise before booking the cruise and together we will organise a personalised service. In order to provide the best service (organising transport, defining the most appropriate tours, finding qualified personnel, etc) requests must be received at least 10 days before the departure date.
Costa Cruises provides adequate facilities for guests with light mobility disabilities who have booked a transfer to the airport or a hotel. Most of the hotels registered with Costa Cruises have rooms equipped with all the comfort and facilities needed for all types of disabilities.
Special Diets Onboard Costa Cruise Ships
Guests have an opportunity to provide details of any special dietary requirements when booking, including hypoglycaemic diets for diabetics, gluten-free diets or other diets for particular allergies/intolerances.
A selection of dishes for coeliac disease sufferers is available on all ships, regardless of their destination (except for cruises in China). These will be served in the main restaurant. Furthermore, coeliac disease sufferers will receive a welcome tray in their cabin at the start of their cruise and can request a packed lunch for excursions that do not include lunch on board.
For Mediterranean and North Sea cruises, complete gluten-free menus are available for breakfast, lunch and dinner (only if eaten in the main restaurant).
By carrying out appropriate quality audits, AIC has certified the following ships in the fleet as providing a full gluten-free service when operating in the Mediterranean and Northern Europe area:
Costa Deliziosa, Costa Pacifica, Costa Luminosa, Costa Serena, Costa Concordia, Costa Atlantica, Costa Mediterranea, Costa Victoria and Costa Marina.
Passengers who intend to bring the products they need for their diet from home are kindly asked to inform the Service Manager or Maitre 'd on board, immediately after boarding, so that appropriate arrangements can be made for the preparation of meals.
Visually Impaired Guests Onboard Costa Cruise Ships
Although it is recommended that the visually impaired bring a carer with them, all ships will facilitate the use of guide dogs. In this case it is necessary that the owner personally handle the dog, while also bringing on board all of the required food and hygiene supplies. Guests must also submit a certification of the dog's vaccination. Lift, cabin number and deck plan information in Braille is present on board Costa Atlantica, Costa Mediterranea, Costa Fortuna, Costa Magica, Costa Concordia, Costa Serena, Costa Luminosa and Costa Pacifica.
Hearing Impaired Guests Onboard Costa Cruise Ships
It is recommended that any guests with hearing difficulties be accompanied by a carer. Costa staff will assist with any guest problems or emergencies. Ships cabins are equipped with visual alarms.
Pregnancy Onboard Costa Cruise Ships
Since the cruise vessels on which Holidays are offered are not equipped for assistance during pregnancy or childbirth, bookings cannot be accepted from Passengers who, at the scheduled date of departure, have entered the 25th week of pregnancy.
Guests with Dialysis & Oxygen Needs Onboard Costa Cruise Ships
Costa ships will only cater for peritoneal dialysis, which the guest must supply and operate in their cabin. Costa will manage the shipment of the dialysis equipment.
Oxygen is permitted for personal use as long as the guests provide their own cylinder and pay for any costs incurred. Guests must inform Planet Cruise about the type of oxygen and cylinder type that they intend to bring on board. It is also important to communicate safety limits.