Cruise Luggage Restrictions
On cruises sailing from and returning to UK ports e.g. Southampton, Dover etc, you can take as much luggage as you wish - but remember there is often limited wardrobe space in cabins unless you have booked a suite.
On fly/cruises the luggage restriction is likely to be between 20 - 25kgs depending on the Airline. We would advise that you check out the luggage allowances for the airline you will be flying with, as the restrictions will vary from airline to airline. Charges for excess weight may cost you around £5 per kilo.
The security arrangements at airports, particularly in the USA, have been significantly increased in recent years since the events of 9/11. The airport authorities will open luggage to check the contents and they will break locks in order to do so. If your checked bags are locked you will be asked to wait in the check-in area for them to be searched or scanned before you will be allowed to proceed. Travellers are often advised to leave their luggage unlocked on flights to or from the USA.
If you're planning to join one of the various golf excursions offered then you can hire golf clubs at the course. However, if you would prefer to bring your own clubs you can - but please note that they will be included as part of your baggage allowance.
If the total weight of your checked baggage (including your golf clubs) is over the 25kg limit then you will be charged for the excess baggage.
Please note that the various cruise lines cannot guarantee that space for golf clubs will be available on all flights.
Amendments to your booking
If you need to make any amendments to your booking, please contact us to make any changes. Please remember if you wish to amend your booking you may be subject to charges as detailed in the cruise lines terms and conditions.
All cancellation requests must be sent in writing to: Planet Cruise Limited, 1 Quay Point, Northarbour Road, Portsmouth, PO6 3TD. Please remember that should you wish to cancel or amend your booking, cancellation and amendment charges may apply as detailed in the cruise lines terms and conditions. Cancellations can only be accepted based on the arrival date of your cancellation letter.
We check through all the details on your confirmation before sending to our clients. However, we recommend that you also check the details of your confirmation documents with care. Should any of the details be incorrect please contact us immediately.
Credit Card, Debit Card, Cheques
Visa, MasterCard and Diners Club credit cards have a fee of 2.5% (American Express has a fee of 4%). Delta, Switch and Solo (debit cards) have no fee. All cheques should be made payable to Planet Cruise Limited, and sent to: Planet Cruise Limited, 1 Quay Point, Northarbour Road, Portsmouth, PO6 3TD, Hampshire, GU32 3QF.
Cruise Line Invoices
The cruise lines invoice can be used to check that your travel arrangements have been booked correctly. Please disregard all of the cost shown on this invoice. Any applicable Planet Cruise discounts will not be included and the cost may therefore vary from the actual price you pay. Please refer to your Planet Cruise confirmation documents for the price you will pay.
Deposits & Final Balance Payment
Deposits are payable at the time of booking and the amount varies between cruise lines. In accordance with ABTA rules, the final balance is due 20 weeks prior to departure, please check your Planet Cruise confirmation documents for exact date and amount.
Your final travel documents (your tickets) will be sent to you 7 to 10 days prior to departure. More often than not, they will be sent my email, but there may be times when we have to post documents.
We'll let you know by email if they've been dispatched in the mail. If you require tickets by post, let us know. If the tickets would normally be sent by email, there will be a charge of £10.00 for this service.
Any necessary refunds made back to your Credit or Debit Card will take place once we have received the Cancellation Invoice from the relevant cruise line. This takes a minimum of 14 working days.
Most ships operate a Bureau de Change onboard, where foreign currency can be purchased or sold subject to local currency restrictions.
All major currencies will be stocked based on the countries visited. For British cruise lines (namely Cunard, Cruise & Maritime, Fred Olsen, P&O Cruises, Swan Hellenic and Voyages of Discovery) currency transactions are converted through sterling, and for American cruise lines (Celebrity Cruises, Norwegian Cruise Line, Princess Cruises and Royal Caribbean International) currency transactions are converted through US dollars. Costa Cruises & Star Clippers currency transactions are converted through Euros.
Most cruise lines charge a premium either on the commission charge or exchange rates for the convenience of using the onboard service. However, Fred Olsen do not charge commission on the transaction and state they set competitive exchange rates.
Depending on the port of call you are visiting, it is often easy to find a Bank, ATM machine or Bureau de Change very near the pier, at more competitive rates.
Approximately two weeks before departure you will receive your tickets by first class post.
We check all the relevant details on the tickets as soon as we receive them from the cruise line before forwarding them on to our clients.
However, it remains your responsibility to check all the details are correct before departure.
Should any of the details be incorrect please contact us immediately.
Depending on the region of the world you are visiting, the cruise line will specify the vaccinations you require for your trip and the Department of Health will also recommend certain vaccinations.
We would advise that you contact your local GP in good time before departure to discuss your specific cruise itinerary. Alternatively, you may wish to use the Department of Health's website www.dh.gov.uk (External link. ABTA protection will not apply).
All passengers are required to have sufficient travel insurance to cover the duration and value of your trip. It is your responsibility to ensure that your travel insurance is valid at the time of booking. If you would like Planet Cruise to help with a competitive quotation for travel insurance, please contact us
Pre Cruise Registration
Depending on the cruise line booked you will be able to view your booking and register all your pre-cruise information on their website before departure.
Simply pre-register your immigration and embarkation documents on-line prior to your cruise by providing your reservation information. By pre-registering will expedite the boarding process and enable the cruise line staff to get you onboard faster and easier.
Alternatively, cruise lines endeavour to provide this information via the post approximately six weeks before departure.
Once you have chosen your particular ship and sailing it is likely that you will require help with travel insurance for your cruise or may simply like to pre-book an airport lounge or car parking.
- Airport Hotels (External link. ABTA protection will not apply).
- Airport Car Parking (External link. ABTA protection will not apply).
- Airport Lounges (External link. ABTA protection will not apply).
- Rail Travel (External link. ABTA protection will not apply).
- Coach Travel (External link. ABTA protection will not apply).
- Airport Car Hire (External link. ABTA protection will not apply).
Simply click through on any of the links provided and you will be able to book any of these services online in minutes and make significant savings.
Alternatively, please contact us to discuss your specific requirements.